Business Friend Limited is committed to confidentiality and providing a confidential transcription service to its clients. We guarantee to treat all transcription, audio and copy typing assignments with the upmost security and are experienced in transcribing interviews and recordings of a sensitive nature.

All team members sign and adhere to our strict confidentiality agreements, and we are happy to sign client and project specific confidentiality and non-disclosure agreements as required.

Our standard policy can be found in our Terms of Business, and is summarised below:

  1. All assignments undertaken by Business Friend Limited are considered strictly confidential and no details will be revealed to any third party whatsoever unless specifically authorised by the client or deemed necessary by law.
  2. Business Friend Limited will sign a separate confidentiality agreement or non-disclosure agreement as required and appropriate.
  3. All contracted or freelance staff used by Business Friend Limited sign strict confidentiality and non-disclosure agreements in relation to any works carried out for Business Friend Limited.
  4. The client’s work will be saved on Business Friend’s secure server to aid further editing if required for 3 months.  The client may advise Business Friend Limited if they require the documents deleted sooner or if works should be held for a longer period.

Additionally, clients can be assured that Business Friend never outsources its projects to overseas transcription agencies as all our typists have completed our application procedure and training period and understand the importance of confidentiality.  

Business Friend’s upload facility is powered by Sendthisfile, using military grade 128-bit Transport Layer Security (TLS) encryption.  Sendthisfile is registered and adheres with the EU-US Privacy Shield framework.  More information can be found here, or please contact us if you require further details on our confidential transcription service.

Contact Details

 01621 740022

 5 Mayland Quay, Essex, CM3 6GJ

Registered in England and Wales No. 4660296

Contact Form

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Our latest review made me smile!

"I think the transcripts we have received from Business Friend have been of exceptionally high quality, and I was also impressed with how quickly you managed to get the transcripts back to us. There was a point when we could hardly keep up in terms of reading one batch of transcripts before the next one had already been sent to us!”
Senior Lecturer & PGR Director in Sociology
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We're planning to add more videos to our Tutorials page this week!
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A good transcript starts with a good recording!
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New website coming soon! ... See MoreSee Less

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