Frequently Asked Questions
Please find below a selection of frequently asked questions about Transcription Services and online typing services. The answers will hopefully be of assistance, but please do contact us if you have any queries.
How do I send Business Friend my audio recordings?
We provide you with a password to send your recordings or documents via our secure upload facility, which uses military grade 128-bit Transport Layer Security (TLS) encryption. There is no upper limit on the file size and the uploads can run in the background of your PC.
How do I know Business Friend will provide a good service?
Business Friend was established in 2003 and has grown through word of mouth and recommendations. We truly wish for our clients to be 100% satisfied with our service and will happily provide references to clarify the quality of our work. We listen carefully to each client’s requirements and only invoice for works completed as we are confident in the professionalism of our service.
Please visit our Testimonials page for some of our clients’ comments.
Do you have a confidentiality policy?
Yes we do. Our standard Terms of Business (available on request) details our confidentiality promise and we will also sign additional confidentiality or non-disclosure agreements as appropriate. All Business Friend’s typists and transcribers sign and adhere to strict confidentiality agreements.
Our upload facility uses military grade 128-bit Transport Layer Security (TLS) encryption and is Privacy Shield certified.
Please visit our Confidentiality page for more information.
How much do you charge?
We keep our pricing simple with no hidden costs, charging per recorded minute for audio typing and transcription services and per word for copy typing services. Our standard rate table can be found here but do contact us to discuss your project specific requirements for a personalised quote with no hard sales pitch!
How do I pay?
Payment can be made by BACs, cheque or PayPal and is due within 14 days unless otherwise agreed.
For businesses, universities and other organisations, we issue an invoice either on completion of the project or on a monthly basis for works carried out that month if it is an ongoing project.
Private individuals may be asked to pay before the project commences until a working relationship has been established for six months.
How do I apply to work for you?
Please visit our Work for Us page for information on working for Business Friend. Please note due to the high quality of the work expected of our team members, all the requirements listed must be adhered to.