Confidentiality

Business Friend Limited is committed to confidentiality and providing a confidential transcription service to its clients. We guarantee to treat all transcription, audio and copy typing assignments with the upmost security and are experienced in transcribing interviews and recordings of a sensitive nature.

All team members sign and adhere to our strict confidentiality agreements, and we are happy to sign client and project specific confidentiality and non-disclosure agreements as required.

Our standard policy can be found in our Terms of Business, and is summarised below:

  1. All assignments undertaken by Business Friend Limited are considered strictly confidential and no details will be revealed to any third party whatsoever unless specifically authorised by the client or deemed necessary by law.
  2. Business Friend Limited will sign a separate confidentiality agreement or non-disclosure agreement as required and appropriate.
  3. All contracted or freelance staff used by Business Friend Limited sign strict confidentiality and non-disclosure agreements in relation to any works carried out for Business Friend Limited.
  4. The client’s work will be saved on Business Friend’s secure server to aid further editing if required for 3 months.  The client may advise Business Friend Limited if they require the documents deleted sooner or if works should be held for a longer period.

Additionally, clients can be assured that Business Friend never outsources its projects to overseas transcription agencies as all our typists have completed our application procedure and training period and understand the importance of confidentiality.  

Business Friend’s upload facility is powered by Sendthisfile, using military grade 128-bit Transport Layer Security (TLS) encryption.  Sendthisfile is registered and adheres with the EU-US Privacy Shield framework.  More information can be found here https://www.sendthisfile.com/features/secure/index.jsp, or please contact us if you require further details on our confidential transcription service.

Contact Details

tellmemore@businessfriend.net

 01621 740022

 5 Mayland Quay, Essex, CM3 6GJ

Registered in England and Wales No. 4660296

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